Frequently Asked Questions
Everything you need to know about shopping with Naotstore.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unworn items in their original packaging. Please visit our returns portal to initiate a request.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your foot or checking our conversion chart for the most accurate fit.
Are your products made from sustainable materials?
Yes, we prioritize high-quality, ethically sourced materials, including natural cork and premium leathers, designed for durability and comfort.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow its journey.